Terms & Conditions

Terms & Conditions (updated 1st October 2025)

Welcome to the online studio store & workshop bookings of Yorkshire Artist & Printmaker, Frances Payne’. By placing an order or booking a workshop, you agree to these Terms & Conditions as laid out below. Please read them carefully.

1. Artwork & Handmade Item Sales

  1. All items sold are created by Frances Payne and are original artworks, prints, or handmade items.

  2. Orders are shipped within the UK only via courier.

  3. Dispatch schedule:

    • Orders placed before 12pm on Tuesday will be dispatched Tuesday afternoon.

    • Orders placed before 5pm on Friday will be dispatched Saturday morning.

    • Orders received after these times will be processed on the next scheduled dispatch day.

  4. You will receive confirmation of dispatch and tracking information when your order has been sent.

2. Pricing & Payment

  1. All prices are listed in GBP (£) and include UK VAT where applicable.

  2. Payment is required at the time of ordering.

3. Refunds & Returns

  1. You have the right to return goods within 14 days of receipt for a refund, provided the item is unused, undamaged, and in its original packaging.

  2. To request a return, please email [email protected] with your order details.

  3. Refunds will be processed within 14 days of receipt of the returned item. Shipping costs are non-refundable.

  4. Customised or commissioned works are non-refundable unless faulty or damaged in transit.

4. Workshop Bookings

Customer Cancellation

  • If you wish to cancel your booking more than 3 weeks before the activity, your fee will be refunded minus a £10 administration charge.

  • Alternatively, you can transfer the full fee to another block of classes, or keep it as credit for future use, without incurring a charge.

  • If you wish to cancel less than 3 weeks before the activity, your fee cannot be refunded. Depending on availability, you may be able to transfer its value to another activity or keep it as credit against a future booking.

  • Bookings made using Gift Vouchers are non-refundable for cash, but the same timing rules apply for exchanges or credits.

  • The only exception is bookings made within 14 days of the original booking, which can be transferred or refunded in full under the Consumer Credit Act.

Cancellation by Frances Payne or the Venue

  • If Frances Payne or the venue needs to cancel an activity, we will first endeavour to reschedule at a time and date that suits all attendees.

  • If rescheduling is not possible, we will transfer the value of your payment to another activity of your choice (subject to availability).

  • If this is unsuitable, you may either keep the value as credit against future activities or request a refund.

5. Liability

  1. Frances Payne is not liable for any indirect, consequential, or incidental loss arising from the purchase of goods or workshop attendance.

  2. All workshop participants are responsible for their own safety and the safety of any accompanying minors.

6. Governing Law

These Terms & Conditions are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Contact

For any queries regarding orders, returns, or workshops, please email: [email protected]